2020–Present
Manager, Clinical Operations, Virtual Primary Care
PlushCare | Remote / Houston, Texas
Lead virtual nursing operations and clinical integration, aligning clinical quality, workforce capacity, care delivery, performance strategy, and multidisciplinary workflows within a large-scale virtual care environment.
- Design and operationalize clinical operating models that integrate nursing into patient safety, triage, escalation, care coordination, grievance, dismissal, and standing-order workflows.
- Built a nurse-led care integration model connecting clinical needs with employer and health plan resources across a complex enterprise benefits ecosystem.
- Established clinical governance infrastructure through 34 standardized SOPs and workflows, linking defined practice standards with auditing, coaching, quality monitoring, and performance management.
- Translate clinical volume, utilization, and capacity data into workforce strategy, resource-planning recommendations, and operational decision support.
- Designed nursing career architecture and performance-management infrastructure, establishing RN II and RN III pathways and clearer expectations for performance, development, and progression.
- Lead clinical operating-model integration through organizational transformation, aligning workflows and protocols while identifying technology, access, ownership, and implementation dependencies.
- Partner across physicians, medical directors, operations, analytics, technology, and adjacent care teams to translate frontline clinical complexity into scalable workflows and operating decisions.
- Develop nurse-led population health, patient education, and care-continuity strategies designed to connect utilization signals with appropriate clinical intervention and follow-up.
- Establish patient-safety and clinical-risk infrastructure, including escalation pathways, documentation standards, audit processes, and expectations for time-sensitive clinical communication.