Clinical Operations Leadership

I turn clinical complexity into operational clarity.

Clinical operations leader with deep frontline nursing experience and a track record of translating clinical needs into scalable workflows, stronger standards, and more effective systems of care.

The LTJ Standard

Clarity • Standards • Stewardship

Leadership grounded in clinical judgment, operational discipline, and thoughtful stewardship of people and systems.

Leadership Focus

Clinical expertise made operational.

Clinical Operations

Building practical operating systems that align clinical priorities, people, workflows, capacity, and performance.

Care Integration

Connecting clinical teams and services to reduce friction and create clearer, more coordinated care delivery.

Quality & Patient Safety

Developing standards, triage processes, audit practices, and workflows that support safe, consistent clinical execution.

Strategy & Transformation

Translating frontline complexity into scalable workflows, clearer standards, and sustainable operating models.

Selected Leadership Impact

Building the systems behind better clinical execution.

Complex clinical environments rarely need another layer of process. They need clearer operating models. These examples reflect how I have integrated care teams, built clinical infrastructure, strengthened governance, and translated operational complexity into systems teams can execute.

01 / CLINICAL OPERATING MODEL

Integrating Nursing Into Enterprise Virtual Care

Repositioned nursing from a largely parallel clinical function into a more integrated part of multidisciplinary care, embedding nursing judgment into patient safety, escalation, and shared clinical workflows across a large-scale virtual care environment.

02 / CARE INTEGRATION

Connecting Clinical Care to the Benefits Ecosystem

Designed a nurse-led care integration model that connected clinical needs with a broad ecosystem of employer and health plan resources, creating a repeatable pathway for identifying relevant support during the patient care journey.

03 / CLINICAL GOVERNANCE

Building the Standards Behind Consistent Care

Established a comprehensive clinical governance framework of standardized SOPs and workflows, connecting defined practice standards with auditing, coaching, and performance management and contributing to measurable improvement in nursing quality.

Additional Leadership Impact

From ambiguity to operating discipline.

Workforce & Career Architecture

Created clearer nursing career pathways and a standardized performance framework connecting expectations, coaching, development, and professional progression.

Capacity & Resource Strategy

Built utilization and capacity planning infrastructure that translated clinical workload into evidence-based workforce strategy and more informed resource decisions.

Organizational Integration

Supported clinical operating model integration through organizational change by aligning workflows and protocols, identifying technology and access dependencies, and clarifying cross functional accountability.

Population Health Strategy

Developed nurse-led approaches connecting utilization signals with proactive education, post-acute follow-up, and stronger continuity of care.

Urgent Clinical Escalation

Established clearer pathways, response expectations, documentation standards, and escalation rules for time-sensitive nurse-to-physician communication.

Leadership Philosophy

The LTJ Standard

I turn clinical and operational ambiguity into clear, scalable systems.

Clarity — define what should happen.Standards — establish how it should happen.Stewardship — use people, clinical expertise, resources, and trust responsibly.

Leadership Experience

2020–Present

Manager, Clinical Operations, Virtual Primary Care

PlushCare | Remote / Houston, Texas

Lead virtual nursing operations and clinical integration, aligning clinical quality, workforce capacity, care delivery, performance strategy, and multidisciplinary workflows within a large-scale virtual care environment.

Design and operationalize clinical operating models that integrate nursing into patient safety, triage, escalation, care coordination, grievance, dismissal, and standing-order workflows.
Built a nurse-led care integration model connecting clinical needs with employer and health plan resources across a complex enterprise benefits ecosystem.
Established clinical governance infrastructure through 34 standardized SOPs and workflows, linking defined practice standards with auditing, coaching, quality monitoring, and performance management.
Translate clinical volume, utilization, and capacity data into workforce strategy, resource-planning recommendations, and operational decision support.
Designed nursing career architecture and performance-management infrastructure, establishing RN II and RN III pathways and clearer expectations for performance, development, and progression.
Lead clinical operating-model integration through organizational transformation, aligning workflows and protocols while identifying technology, access, ownership, and implementation dependencies.
Partner across physicians, medical directors, operations, analytics, technology, and adjacent care teams to translate frontline clinical complexity into scalable workflows and operating decisions.
Develop nurse-led population health, patient education, and care-continuity strategies designed to connect utilization signals with appropriate clinical intervention and follow-up.
Establish patient-safety and clinical-risk infrastructure, including escalation pathways, documentation standards, audit processes, and expectations for time-sensitive clinical communication.

Areas of Expertise

Clinical OperationsCare IntegrationVirtual CareClinical StrategyQuality ImprovementWorkflow DesignProcess ImprovementPatient SafetyCapacity PlanningPerformance ManagementCross Functional LeadershipTeam Development